Service Delivery Policy

All deliverables are provided electronically. Campaigns are built and run inside your own advertising and CRM accounts, creative and reports are shared by email or a shared cloud folder, and calls are held over video conference. Access is granted to the email address you give us at onboarding.

• Onboarding starts: within one business day of payment clearing. You receive an onboarding form and a kickoff call slot.
• Account and tracking setup: within three to five business days of receiving access to your ad accounts and assets.
• First creative and landing page: within seven to ten business days of receiving your raw footage and brand assets.
• Campaigns live: typically within ten to fourteen business days of payment, subject to advertising platform review times, which are outside our control.
• Ongoing delivery: continuous campaign management, weekly performance reporting and a monthly strategy call for the duration of the engagement.

These timelines assume we have the access, assets and approvals we need. Delays in providing them shift the timeline by the same amount. If a timeline will slip for a reason on our side, we tell you before the date passes.

Delivery is identical wherever you are located. Because delivery is digital, there is no customs, duty, courier or delivery charge at any point, and no delivery address is required. We currently deliver to clients in North America, Europe, Asia, Australia and India, and we accept clients from any country not subject to applicable sanctions.

Our working hours are Monday to Friday, 09:00 to 17:00 ET (18:30 to 02:30 IST), deliberately aligned to North American business hours. We schedule calls to overlap with your local business hours wherever you are.

If you have paid and have not received access or the first deliverable within the timelines above, email angad@kyzermedia.com or call +91 72492 46923. We will respond within one business day and either deliver, give a firm revised date, or refund the undelivered portion in line with our Refund and Cancellation Policy.

None. There are no shipping, handling or delivery fees, because no physical item is shipped. The only amount charged is the service fee stated on your invoice.