Refund & Cancellation Policy

We sell custom marketing services, not a product. Once work on a billing period has begun, the fee for that period is non-refundable, because the time, creative production and campaign management have already been spent on your account. You can cancel future billing periods at any time with notice, and you will not be charged again after your notice period ends.

If you have paid and no work has started on your account, email us within 48 hours of payment and we will refund 100% of the amount paid, less any payment gateway or foreign exchange charges that the provider does not return to us.

Once onboarding, strategy, creative production, account setup or campaign management has started for a billing period, the fee for that period is non-refundable. Setup fees are non-refundable once the build has started, as they cover work already performed.

You remain entitled to receive everything included in the period you have paid for, and we will deliver it in full through to the end of that period.

Monthly retainers can be cancelled with fourteen days written notice by email to angad@kyzermedia.com, unless your proposal states a different notice period or a minimum initial term. Where a minimum initial term applies, it is stated in your proposal and agreed before you pay.

On cancellation we stop future billing, hand over your final creative assets and account access, and pause campaigns at a time you choose. There is no cancellation penalty.

We will issue a refund in these situations:

• Duplicate or incorrect charge, refunded in full.
• You were billed after your cancellation took effect, refunded in full.
• We fail to deliver the services described in your proposal for a billing period and cannot remedy it within fourteen days of you telling us, refunded pro rata for the undelivered portion.
• Any specific money-back guarantee written into your proposal, on the terms stated there.

• Fees for a billing period in which work has been performed.
• Setup and build fees once the build has started.
• Advertising spend. Ad budget is paid by you directly to Meta, Google or another platform on your own account. It never passes through us and we cannot refund it.
• Results-based dissatisfaction on its own. Marketing outcomes depend on your pricing, sales process and follow-up as well as our work, so a campaign that ran as agreed but did not hit a target is not by itself grounds for a refund, unless your proposal contains a specific guarantee.
• Bank, card issuer or foreign exchange charges applied by your provider.

Email angad@kyzermedia.com from the email address on your account, with your invoice number, the amount, and the reason. You can also call +91 72492 46923 during Monday to Friday, 09:00 to 17:00 ET (18:30 to 02:30 IST).

• We acknowledge every request within one business day.
• We decide and tell you the outcome within five business days.
• Approved refunds are issued to the original payment method within seven business days of approval.
• Your bank or card issuer typically takes a further five to ten business days to post the credit. International card refunds can take up to fifteen business days to appear.

Refunds are always returned to the original payment method and in the original currency of the charge. Where the charge was in a currency other than yours, the amount you receive may differ slightly from the amount you paid because of exchange rate movement between the two dates. That difference is set by your card issuer, not by us.

If you believe a charge is wrong, contact us first. We will almost always resolve it faster than a chargeback. If a chargeback is raised, we will supply the payment provider with the proposal, invoices and delivery records for the period in question.